Group program T&c's

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Requesting a change to your registration

If you would like to request a cancellation, replacement or transfer of your course registration you need to submit your request in writing by email to tash@safehandsfs.org.au. If you do not receive a reply within 48 hours please call our office to confirm we have received this email. Safe Hands FS accepts no loss or liability if it does not receive these requests by email. Please note there are cancellation and transfer conditions, as stated below.

In the unlikely event that Safe Hands FS needs to cancel or postpone any course due to insufficient registrations or other unforeseen circumstances, it will refund your course fees in full. Please allow 5-10 business days to receive the funds.

Cancellations

If you cancel your registration with a minimum of 14+ days’ notice, Safe Hands FS will refund you the full cost of fees paid. If you cancel with less than 14 days’ notice you will receive no refund.

It is possible to transfer your registration to another scheduled course if you are unable to attend your original scheduled course. A 20% administration fee of the ticket cost will incur on transfers to another scheduled course with less than 14 days’ notice. This is due to Safe Hands FS incurring administration and preparation costs at this time.

Replacements

If you are unable to attend the training, you may send a replacement staff member to the scheduled course in your place. If you provide Safe Hands FS with a minimum of 14+ days’ notice no fee will be charged. If you provide less than 14 days’ notice this incurs a 20% administration fee of the ticket cost. Please provide your replacement’s contact information at the time that you advise Safe Hands FS of the replacement.

Transfers

You may transfer your registration to a new training date if you provide Safe Hands FS with a minimum of 14+ days notice for no charge. Transfer requests less than 14 days’ notice of the course date incur a 20% administration fee of the ticket cost.